After years of debilitating knee pain and two meniscus repair surgeries, 68-year-old Terri finally agreed to a total knee joint replacement procedure. Preparation for her surgery at a top-notch orthopedic clinic included a joint replacement education class, several preoperative appointments and a lot of internet research.
Bill runs a $25 million total joint replacement program that is going through a gut-wrenching change. His business model – the one his entire program is built on – is being turned inside out. In a matter of a few years the big surgical revenues he could rely on in the fee-for-service world are all shifting to pay-for-performance.
Molly is a Nurse Navigator/Patient Care Coordinator at one of the largest elective surgical hospitals in the United States. She spent 20 years as a registered nurse in orthopedics and knows first-hand the challenges and triumphs experienced by patients during and after their surgical procedures. Molly is passionate about patient empowerment and now heads up the effort to prepare patients for their surgery and recovery.