Patient Satisfaction is Here to Stay


Patient satisfaction’s new role in value-based purchasing continues to be debated throughout the industry, with a prominent article appearing in last month’ issue of The Hospitalist. What’s clear is that while patient satisfaction is hard to measure objectively, it’s not going away anytime soon.

Hospitals are going about it in their own ways. Mountain States Healthcare Alliance recently shared their 10 patient-centered care guiding principles with Becker’s Hospital Review. Here’s what I think are the top 5 to highlight:

  1. Transparency is the rule in the care of the patient.
  2. Care is based on continuous healing relationships.
  3. Knowledge and information are freely shared between and among patients, care partners, physicians and other caregivers.
  4. Families and friends of the patient are considered an essential part of the care team.
  5. The patient is the source of control for their care.

All hospitals should be similarly striving for their own definitions of patient-centered care that they can rally staff around. But patients need to take actions to further their own satisfaction as well.

Holly Korda writes on The Health Care Blog: "It’s not enough for patients to be merely satisfied with their health care. Our expectations and perceptions of the patient experience vary widely, but at the end of the day what we seek is health care that is patient-centered: care that meets our needs. Patient-centered care requires patient engagement and self-efficacy, our active participation in our health and disease management."

Whether you are on the hospital or patient side of the issue, we invite you to join the discussion in our LinkedIn group: Improving the Patient Experience.


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