Level of Preoperative Preparedness Directly Related to Patient Anxiety, Satisfaction, and Outcomes


The effectiveness of preoperative education and instructions is vital to the overall quality of care. Higher levels of preparedness have proven to have a positive effect on patient outcomes and level of satisfaction.

According to one Gallup poll, when patients strongly agreed that “I knew what to expect after surgery,” 72 percent were extremely satisfied with the surgery results, and only eight percent reported problems following the surgery. When patients did not strongly agree with this item, only 39 percent were extremely satisfied with the surgery results, and 27 percent reported problems after the surgery.

“Patients are increasingly expected to play a more active role in their care and the journey is often quite complicated to navigate,” Wellbe Inc. founder and CEO James Dias says. “The dozens of tasks and other unknowns before, during, and after a surgical procedure can leave patients feeling anxious.”

Preoperative anxiety is so common, in fact, that research from Samara State University, published in BioMed Central, found that out of almost 300 surveyed patients, a wide majority — some 70 percent — experienced some degree of anxiety before their procedures.

“Surgical procedures can be stressful enough. We provide care teams a way to help patients feel as prepared as possible,” Dias added.

Madison-based healthtech company Wellbe works with healthcare providers to empower patients to feel at ease throughout the entire continuum of care and ultimately boost patient outcomes and satisfaction. Wellbe’s Connected Care system provides patients a connected care plan that leads them step-by-step through an episode with everything they need to know and do. This automated approach helps patients feel better prepared before surgery and throughout their recovery.

“With the use of Wellbe, along with other patient education methods, our patients are so much more prepared and ready for surgical procedures,” states Dr. Timothy Bopp, Chief of Staff at CHI St. Alexius Hospital. “This allowed us to achieve a 99 percent rate of discharge to home over the last eight months, with no negative impact on readmissions. Additionally, 99 percent of patients have stated they would have another surgery at this facility.”

Without a connected care plan to guide them, many patients are left on their own to make sense of sometimes confusing or conflicting information from multiple sources before and after surgery. The lack of clarity and organization doesn’t allow patients to digest the information and leads to unclear expectations.

“Patients tell me that they find the information is delivered in easy-to-understand increments and gives them a better idea of what to expect before and after a procedure.” Dr. Bopp continued.

Wellbe’s Connected Care system enables health systems to transform care models by reshaping care delivery for the connected consumer, improving patients’ experiences, satisfaction, and health outcomes while reducing costs.

About Wellbe
Wellbe enables high-performing health systems across the U.S. to advance the coordination and quality of care. Founded in 2009, Wellbe’s 2nd generation Connected Care platform engages and empowers thousands of patients each day to participate as partners with their providers across an episode of care. This coordinated participation in their treatments and procedures delivers higher satisfaction, fewer setbacks, better outcomes, and improved efficiencies. Automated workflows and integrated pathways drive smart systems of care reduce administrative and operational costs and increase care team productivity.

In 2016, Wellbe debuted in Inc. Magazine’s 35th annual Inc. 500, the most prestigious ranking of the nation’s fastest-growing private companies, and was included in Modern Healthcare Magazine’s list of the 100 Best Places to Work in Healthcare. TripleTree named Wellbe a semi-finalist in their iAwards for “insight, initiative, and innovation,” and AARP recently named Wellbe a 50+ Innovation Leader. Learn more at www.wellbe.me or follow @WellbeMe on social media.

About CHI St. Alexius
CHI St. Alexius Health is a 306-bed, full-service, acute care medical center offering a full line of inpatient and outpatient medical services, including primary and specialty physician clinics; home health and hospice services; durable medical equipment services and a fitness and human performance center.

Since their founding in 1885, CHI St. Alexius Health has been dedicated to serving the residents of central and western North Dakota, northern South Dakota and eastern Montana.