In a post earlier this month I wrote about "Finding the Way Back to Patient-Centered Care." The biggest obstacle I routinely see for clinicians in our work is the administrative activities that are running amuck during care delivery encounters.
A professor from Edgewood College presented at HIMSS about how patients are generally positive about EHRs, but are concerned and dissatisfied about the way nurses fail to interact with them on a human level. All the clickity-clack of the keyboards and lack of eye contact gets in the way of focusing on the person-to-person relationship.
It may sound odd coming from a technology provider to support the argument that technology is getting in the way of patient-centered care, but when tools are designed without the provider-patient interaction in mind this is exactly what happens. As health IT continues to march into all aspects of healthcare, it is vital that the industry strike the right balance of tech and touch.
Check out the two blogs posted one day apart on the KevinMD.com from two different doctors:
- When EMR interactions trump patient care
Dr. Wes writes: "EMR interactions consume more of the physician’s time than direct patient care. EMR companies should realize that as long as doctors are challenged by data entry and the ever-increasing documentation and verification requirements to maintain their livelihood, they will speak out on the new challenges posed by the EMR publicly."
- Patients don’t matter as much as payment in our system
Rob Lamberts says: "The reality is that EMR systems are designed to finesse the payment system more than they are for patient care. That is because the thing we call ‘health care’ refers to the payment system, not to actual patient care… Patients don’t matter as much as payment in our system, so EMR systems will follow those priorities."
We designed our Patient Guidance System from the patients’ perspective, making every effort to enhance the care relationship, not take away from it. With the interactive tools we provide across the continuum of care, patients can engage and learn on their own schedule and come for surgeries confident and fully prepared. Meanwhile, it reduces administrative tasks and clutter of questions for the pre-op process. Learn more in our whitepaper.