Standardization vs. Personalization: Can Healthcare Do Both?

Usually when personalization is mentioned in the world of healthcare thoughts jump to genetics and personalized medicine with custom cancer drugs and medical devices. However, there is another type of personalization that can be applied to healthcare, to make each patient feel like an individual, rather than just “one of the masses.” The world of […]

read more

There May be Zombies in Your Hospital

While the CDC and the Pentagon have both issued emergency preparedness plans for a zombie apocalypse, it’s unlikely most hospitals have assessed this kind of “threat.” However, zombies may already be among us, lurking around the corners in hospital hallways or seated at the nearest nurses’ station. Here are three types of “zombies” that may […]

read more

4 New Lessons on Patient Experience from Disney

It’s been 10 years this month since Fred Lee published his book “If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently.” The book offers hospital administrators and service line directors key insights for transforming their “services” to “experiences,” including: Generating loyalty by doing memorable things that patients don’t expect Being alert on […]

read more

Is the Phrase “Patient Engagement” Overused?

There is a point when a word or phrase becomes so overused, generalized and convoluted that it essentially becomes meaningless to its audience. For example, here are the 9 most overused corporate buzzwords and clichés (think outside the box, win-win, team player, etc.) I believe the term “patient engagement” is headed towards passing its expiration […]

read more

9 Inspiring Quotes for Nurse Leaders from AONE 2014

The theme of this year’s American Organization of Nurse Executives (AONE) annual conference was “Inspiring Leadership.” Inspirational keynote speakers seemed to drive the message home for the CNOs and nurse managers in attendance. Below are some of the quotes that were heard repeated through the conference halls: 1. Robert Ballard, President, Institute for Exploration and […]

read more

Why All Hospitals Are Also Digital Companies

The web has changed the way the world does business. You don’t have to look farther than 2013’s holiday shopping season, where 10% more shoppers bought online, 14% percent less people visited stores, and even Amazon delivery partners were overwhelmed with unexpected demand for last minute shipping. Consumers spoke with their wallets and showed that […]

read more

Predicting the Future of ePatients

Nearly half of ePatients living in the United States say the web has helped them get treatment faster, better communicate with their doctors, understand medications, or otherwise “CareHack” the health system over the past three years, according to new data published in EPATIENT 2015: 15 Surprising Trends Changing Health Care. The book covers 15 trends […]

read more

Fighting Obesity With Long-Term Patient Engagement

The holiday season can be a hard time of year for weight management patients. From turkey temptations to holiday cookies, food challenges lurk around every corner. This is the time where strong connections with their care team and patient engagement are needed for compliance with care plans. ObesityWeek, the national conference for practitioners and researchers, […]

read more